Effective Date: November 15, 2025

Privacy Policy

Greek Mountain Herbs SP. (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit https://greekmountainherbs.com (the “Site”) or use our services.

1. Information We Collect

We collect both personal information and non-personal information, including:

  • Personal Information: name, email address, billing and shipping address, phone number, and payment details (processed securely by third-party payment processors).
  • Non-Personal Information: browser type, device information, IP address, pages visited, referring URL, and other analytics data.

2. How We Collect Information

We collect information when you:

  • Place an order or create an account;
  • Complete forms (contact, newsletter sign-up, support requests);
  • Use the Site, where cookies and similar technologies gather analytics and usage data.

3. How We Use Your Information

We use personal data to:

  • Process and fulfill orders;
  • Communicate order updates, customer service responses, and marketing (where you’ve consented);
  • Improve our products, services, and Site performance;
  • Prevent fraud and comply with legal obligations.

We do not sell, rent, or trade your personal information.

4. Legal Bases for Processing (GDPR)

If you are in the European Economic Area (EEA), we rely on one or more of the following legal bases:

  • Consent: when you opt in to communications or marketing;
  • Contract: to perform our obligations when you place an order;
  • Legal obligation: to comply with the law;
  • Legitimate interests: to operate, improve, and secure our business and Site.

5. Cookies & Tracking

We use cookies, web beacons, and similar technologies to provide and improve our services, remember preferences, analyze usage, and support marketing efforts. You may disable cookies in your browser, but some Site features may not function correctly.

6. Data Sharing & Third Parties

We share data with trusted third parties who perform services on our behalf, including:

  • Payment processors (e.g., Stripe, PayPal);
  • Shipping and fulfillment partners;
  • Analytics providers (e.g., Google Analytics);
  • Marketing platforms (only with consent where required).

These providers are contractually obligated to protect your data and use it only for the services they perform for us.

7. International Data Transfers

Your information may be transferred to, stored, and processed in countries other than your country of residence, including Greece and other jurisdictions where our service providers operate. We take steps to ensure adequate safeguards for such transfers in line with applicable law.

8. Data Security

We implement reasonable technical and organizational measures to protect personal data from unauthorized access, disclosure, alteration, and destruction. No method of transmission over the internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

9. Data Retention

We retain personal data only as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

10. Your GDPR Rights (EEA Residents)

If you are located in the EEA, you have the right to:

  • Access the personal data we hold about you;
  • Request correction of inaccurate data;
  • Request deletion of your personal data (“right to be forgotten”);
  • Request restriction of processing;
  • Receive your data in a portable format;
  • Object to certain processing based on legitimate interests.

To exercise these rights, contact us at info@greekmountainherbs.com. We will respond within applicable legal timeframes.

11. California Privacy Rights (CCPA / CPRA)

If you are a resident of California, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including:

  • Right to Know: the categories and specific pieces of personal information we collect;
  • Right to Delete: request deletion of personal information we maintain about you;
  • Right to Opt-Out: opt out of the sale or sharing of personal information (we do not sell personal information);
  • Right to Non-Discrimination: you will not be discriminated against for exercising your privacy rights.

To submit a request under CCPA/CPRA, contact us at info@greekmountainherbs.com. We may require verification to process your request.

12. Children’s Privacy

Our Site and services are not intended for children under 16 years of age. We do not knowingly collect or maintain information from persons under 16. If you believe we have collected data from a child under 16, please contact us so we can remove the information.

13. Links to Other Sites

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to read the privacy policies of any site you visit.

14. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Effective Date” at the top of this page. Continued use of the Site after any changes indicates acceptance of the revised policy.

15. Contact Us

If you have questions, concerns, or wish to exercise your privacy rights, please contact:

Greek Mountain Herbs SP.
Email: info@greekmountainherbs.com
Website: https://greekmountainherbs.com

This Privacy Policy was last updated on November 15, 2025.